Remove the cancelled attendee from the attendees’ list, so he/she cannot use the cancelled ticket or RSVP to check in at your event and.Notify the customer regarding the refund or cancellation.Refund the customer, if you chose the Refund option.Once you confirm the refund or cancellation action, the system will: With Timely event ticketing plan or add-on, the whole refund and cancellation process is performed automatically. Invoice Refund and Cancellation Automations Note that if you cancel an invoice, you will not be able to refund it later. If you click “ Yes”, the system will process the cancellation. Cancelling InvoicesĪfter locating the invoice you want to cancel, click over it and find the Cancel option.Ī popup message will appear on your screen, asking you to confirm. Please note that if you refund an invoice, you will not be able to cancel it later. Click “Yes” for the system to process the refund. You will see a popup message on your screen. Refunding an InvoiceĪfter locating the invoice you want to refund, click over it and find the Refund option. If a customer buys one or more tickets in the same transaction, the system will generate an invoice that will show up in the Invoices tab. In the Invoices tab you can view all the purchases from a ticket holder in a single invoice. The filtering options are: purchase date range, event title, purchaser’s name, order id, order type and order status. To facilitate the search, you can use the filters. The list starts from the most recent invoice issued. You will see a list of all invoices, individually. In the Ticketing menu of your Timely dashboard, go to the Invoices tab. The first step to refund or cancel an invoice is to locate it on your Timely dashboard. If you want to refund or cancel an individual ticket or RSVP, please check How to Refund or Cancel Event Tickets and RSVPs. When you refund an invoice, the system automatically refund all the tickets and fees linked to the invoice. Please note that an invoice can contain one or more tickets, RSVPs or Event Promote fees. The only action required from you is to cancel the RSVP invoice. Thus, if the attendee decides not to go to the event, there is no amount to refund. Usually, RSVPs are used to confirm attendance to free events, thus there is no fee involved. If, for any reason, you do not want to return the money to the customer, you should use the Cancel feature instead.įor invoices related to RSVPs, you will only use the Cancel feature. Introductionįor invoices related to event tickets and event promote fees, you should use the Refund feature when you want to refund the customer for the ticket purchased or the fee paid. It is a simple process that automatically updates your attendee list and ticket inventory, as well as notifies your customers regarding the refund or cancellation. With a Timely account, you can easily refund or cancel an invoice related to event tickets, RSVPs or Event Promote fees.
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